Got the car in less than 15 minutes

Good

Great car rental company! The staff was very friendly and helpful during the car pick-up. I will rent from Alamo again.

This car rental experience in Oakland was very unpleasant. First, my driver's license was questioned. They didn't accept electronic versions of translated documents (only printed ones were allowed), and the rental office couldn't assist with printing. They didn't accept my explanations or make any exceptions. It wasn't until an hour later that a Chinese staff member at the counter showed sympathy and understanding, and I was able to complete the process. During this time, other staff mentioned that many European and American customers don't provide a driver's license at all and can pick up the car without issue, which clearly shows a bias and discrimination against Chinese people. Additionally, there was no gas station near the rental site, the nearest one was a mile away, which was inconvenient.

Very good service told the guy ( jameel ) I am used to driving a truck he gave me a brand new truck... Both people were very pleasant..