there was no shuttle working and no notification that that was the case. i hate to walk in the heat with a huge suitcase and a toddler. upon arrival there was an issue with the customer in front of me and i waited 45 minutes to be taken care of. the upgrade to cover the car was outrageous.
The car return process was terrible. The person in charge of inspecting the car tried their best to find flaws after learning that we had full insurance from a third-party provider rather than their company. I had carefully taken videos of all the scratches and damages when picking up the car, so they couldn't point out any issues with the car's body. In the end, they went to the extreme of using a flashlight to check the windshield and pointed to a tiny 1mm white dot, claiming the glass was damaged. They spent half an hour finding three small white dots and demanded insurance be used for repairs. I've rented cars many times before, but this was the first time encountering such nitpicking behavior. Truly awful!
The flight was delayed by 2 hours, and when we arrived at the car rental company, we were told that the fully prepaid car had already been taken. In the end, we had to pay for an upgrade, which was quite frustrating.
Car return at Milan should have a more prominent sign, went round and round to find the drop off location.. in the end found out the drop off point is located inside a multi storey carpark.. took about almost an hour to look around for it.
About QEEQ:10.0/10
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i would not rent from noleggiare again
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