Couldn't pick up the car. Amex card couldn't be used, and the chip UnionPay card also didn't work. Couldn't negotiate with the store and couldn't cancel the rental order. Wasted time and money. Really frustrating.

Picked up and returned the car at Venice Airport. Although the counter is not large, both the pickup and return were smooth.

The car was very good, clean and spacious. The only thing is that the tank wasn't full at my collection, as shown in the photo. From my experience, it could have been a more than 50km drive from full tank. Hope they will check it out next time before giving the car to customers.

Counter staff where fine. Tried the usual sale of extra insurance which I didnt require. Explained everything I needed to know. Drop off was fine with key box as it was out of hours, however in hindsight I will try and use a 24 hr one in future. Not overly happy about having to top up AdBlue, this should be their expense. Was told I have 1500km but top up showed 600km. After returning home they have tried to claim i damaged one of the alloys on the vehicle. This damage was present when i collected the vehicle, and have video proof, still waiting to hear back from them.

No problems.

This rental exceeded my expectations. I got a brand new car and he had me on the road in 5 mins. Service with a smile.

Booking platform the best I’ve had. I bought super protection for a great price! Everything was perfect!