I would have been happier had we received the car we had ordered. But as mentioned, it all worked out well in the end. The counter customer staff was all hard sell on the extra insurance, though, and I practically has to be rude to get away from them.

QEEQ did everything they said they would; I had no issues with navigating selections of available rentals.

The pickup process was a bit busy, and they tried to upsell services but were firmly declined.

Friends, be sure to avoid this company! Here's my personal experience. I have driven in Europe and the US before without any issues, but this was my first time renting a car in Italy. I took dozens of photos and videos of the car during pickup. When returning the car, the staff inspected it thoroughly and found a dent underneath the car, claiming it needed to be compensated. I couldn't find that angle in any of my photos or videos, and the undamaged photos they provided could not confirm the date. Needless to say, despite the negotiations, the outcome was predictable. Fortunately, I had full insurance and did not suffer any financial loss. However, I can't help but wonder if this behavior is targeted at Chinese customers. It's disheartening, and my complaint emails to the company led nowhere. A few years ago, full insurance was not this expensive, but now it is almost as costly as the rental itself. Such practices contribute to the rising costs for both rental companies and users. In the end, it is us who pay the price. Based on my personal experience, I advise everyone to steer clear of such companies.

Waited about 20 minutes, acceptable.

It's fine, quite serious.