Dissapointed.

Despite informing the rental company that we had already purchased full insurance through Zuzuche, the counter staff insisted on recommending their own full insurance.

They promised one model but gave me a very poor one instead. The staff were arrogant and unreasonable. I will never rent from them again.

Initially, it was agreed to return the car with a full tank. However, upon arrival, they required an empty tank and charged 67 euros for fuel. The staff was inefficient and kept chatting, taking an hour to complete a single process.

The company charged two pre-authorizations. The first one was explained, but the second one wasn't clarified at all.

1. The process took a long time, and the queue was very long. I encountered a thief while waiting in line inside the store, and my backpack was stolen. 2. I returned the car at a different airport location around 9 PM (the scheduled time). Since I couldn't find a gas station, I went to the store first to ask for directions and specifically asked the staff if it would be counted as a return within the same day if I took some time to refuel. After the staff confirmed it wouldn't be considered late, I went to refuel. However, upon returning the car, a different person took the keys, and the system recorded the return time as 6 AM the next day, charging me an extra day's fee!