Dissapointed.

They did everything possible to give me a small car and incurred a lot of unexplained charges.

Extremely poor experience. First, I had already purchased full insurance, but the store's customer service still tried to charge me nearly 200 euros for additional insurance. After a very difficult conversation, they finally agreed not to charge me. Second, I had booked a Mercedes E-Class automatic for 4 days, but when the customer service provided me with an Audi, I thought, 'As long as it works, it's fine.' I moved my luggage into the car, only to find out it was a manual transmission, which I can't drive. So, I communicated with the customer service again, and they gave us a Mercedes C-Class. We had four people and four pieces of luggage, and the car couldn't fit all the luggage. It was impossible for us to sit comfortably. Third, when returning the car, I used half a tank of fuel, but the customer service charged me 80 euros, which is outrageous. Since I was in a hurry and had no time to refuel, I had no choice but to get ripped off by the Italians.

The tire burst, and the car didn't have a spare tire. I had to sleep in the car for a night in Monaco. They gave me another car, and I had to pay 700 euros.

They try to let me paid for every thing and when I told them I book Audi they told my take fiat after that I change the car by pigot 8003 and they let me paid the diference .

I did full insurance in website but in avis the didn’t accepted So i pay more money for in insurance in AVIS