Due to COVID the pick up process was terrible - waiting for phone calls for over an hour rather than face to face contact. Fortuity the staff at the help desk realised this so reverted to a solution that worked.
This is the first time I've left a review, and it's the worst experience. They didn't give me an SUV at all. I called the rental company, and their response was ridiculous. Yes, technically they gave me a five-seater, but are they going to give me a five-seater domestic car next time?
We booked the vehicle for 8:30 am.
When we arrived at 8:35 the branch was still closed.
The clerks arrived only around 8:45 and the whole process until we left took over half an hour.
When we returned the vehicle we arrived at 9:15 am and the clerk asked us to wait until he was done with another customer. A process that took him a long time.
He then told us he owed us a high amount because we were late.
He said the vehicle was delivered to us at 8:38 ...
As always, not the car I expected but happy with Skoda Oktavia estate in lieu of Alfa. However, I think this was primarily because you wanted to get a German registered car back to Munich on a one way drop off.
Shame that a company which has a slogan :"we try harder" provides just 1 out of 11 counters for pick -up service.
About QEEQ:10.0/10
A pity that we have neither received the car we booked nor got a car from same category.
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