Subsequent charges agency

Good

The credit card didn't go through the first time. They reluctantly tried again, but still, it didn't go through. They insisted it was the credit card company's issue. After calling the credit card company, there were no issues on their end. Finally, after insisting, they switched to another counter, and it worked without problems.

Long queues, staff were rude and very impatient.

At the store, they directly asked us to pay to upgrade to a larger model, claiming the space was small. However, we insisted on seeing the car first. In the end, the model we rented had plenty of space for our luggage.

Avoid them! Way to pushy trying to get you to purchase add-on's and she even tried to get me to take a bigger car. There was only me, so why on earth she thought I'd need a bigger one was beyond me.