slow transport process

only one counter person to help about 12 people--she was very very rude & not very helpful--will never rent there again because of her.

Such a simple process. I had all the paperwork ready and that made the process really fast. The car we got was like brand new and very nice to drive. All the other rentals during that time were 2-3 times as expensive, but we didn’t compromise on anything with Routes.

Very easy and seamless. I’ll be using this again.

all went well & car was fab

Need more staff to check out.

I had a great value for a full size vehicle. The price had drop even lower than when I booked.

The counter staff were imbeciles. Had no idea what they were doing. Couldn’t answer simple questions. Couldn’t provide any paperwork or contact info because the printer was broken. Told me to contact MY insurance if the vehicle broke down. Didn’t know their own policies. Totally useless.