Phone contact was easy and pleasurable to deal with. Overall Good.
P.Harmon
Australia
Reviewed: Sun, Apr 14, 2019
About CARHOOD:7.7/10
Good experience with Carhood.
About QEEQ:8.0/10
The little Getz I hired did the job well and with no real problems whatsoever.
I haven’t received my deposit bac yet so that is yet to be seen, but have no bad thoughts about my deposit being returned.
The service attitude was quite good, and the process was clear and simple. However, the waiting time at the airport was quite long. Since their store is outside the airport, they don't have a shuttle bus, but call an Uber to pick us up. We ended up waiting for 40 minutes at the designated Uber pick-up location at the airport. It might be because the Uber driver was not familiar with the airport's layout. I saw another family arrive at the Uber pick-up after us but got picked up by Uber and taken to the store before us.
car had damage veto every panel, took 50 mins to pick us up, and after we'd payed they said they wouldn't take us back to airport when we returned car .
Every aspect of our Carhood experience was excellent, from pick up at the airport, through vehicle collection, driving the vehicle over a 17 day period, and then vehicle return. The staff were friendly, efficient and helpful. I'd have no hesitation in using Carhood again and would thoroughly recommend them.
About QEEQ:10.0/10
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Customer Service
Phone contact was easy and pleasurable to deal with. Overall Good.
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