The worst car rental experience. I had already informed the staff that I did not need any insurance, but they still added insurance items without my consent.

I paid in full online in advance, but the rental company charged an additional 107.07 RMB on my credit card when I picked up the car. Why?

When picking up the car, an Asian employee named Bruce, who looked Korean, gave us a hard time because we are Chinese. He asked for a lot of personal information such as Social Security Number, Los Angeles residence address, and details about my relationship with my husband. With a stern face, he delayed us for 40 minutes and finally said he couldn't process our rental. Later, we switched to a white employee, and it was done in 5 minutes. We complained to the supervisor about Bruce's racial discrimination and poor service. The supervisor said they would investigate and email us the findings. It's been 6 days and we haven't heard back.

They tried to sell me full insurance without needed. I informed them i dont want and again they put it in the contract. Thank God i saw before sign. In drop off they put me 10$ to be charged without informing what it is. Again i noticed and i came back. They remove it and print another final reciept without apologising or telling me what was the mistake! Terrible

Lately Budget car rental is a rip off. I will need a lot of space to write about their crooked dealings of Budget Car rental.