La recogida y reserva era para las 00:00 hrs del día 4 de septiembre y me lo entregaron hasta las 2:15 am
Esperamos más de 2 hrs, supuestamente nos informaton q no tenian autos disponibles.
El pago de cuota de las Tolls ya lo hice en la página de Illinoistolls. Espero no me las cobren Budget o Ustedes
About QEEQ:10.0/10
La verdad, no conocia la plataforma y me quedó una grata experiencia. EXCELENTE SERVICIO
“Car was great, instructions for pick up were confusing”
About Budget:8.0/10
Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.
About QEEQ:10.0/10
The Pick-Up instructions for ORD are misleading:
"From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter"
ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.
The counter staff made me choose option with the gas charges of $66.45, when I specifically told him i will return gas full. The lady in Lexington told me about this charges and to call costumer service in Chicago. I did and the person was very unfriendly, seemed very busy and lie i was bohor him asking for me refund. He told me to send him receipt of my gas purchases, even though in the system was put that i return the vehicle with gas full. I didn't have time and patience to deal with him. I call costumer service in Lexington and they told me right away I will get refund within 1-3 days. I requested mini van I received Nissan Pathfinder. the car was spacious, smooth and easy to drive until night time. In the dark lights were so little i couldn't see the rode at all. I was scared to drive and very tired my eyes because of the lights. I will never again choose that car.
About QEEQ:8.0/10
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