CAR RENTAL REVIEWS ON BUDGET AT CHICAGO O`HARE AIRPORT, ORD

Pretty good. Arrived at midnight, not many people.

Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

The Pick-Up instructions for ORD are misleading: "From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter" ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.

Bajrama who checked us in was super helpful, great customer service, attentive to our needs.

Very easy, great communication.

Cars were in excellent condition.

It really helped me find good car in cheaper prices

Everything was fine. Not sure if there was an issue with the car as I was returning it.

No issues.

It was easy to get the car. We booked a Camry but actually received a CRV.

This Chicago location is run jointly with Avis. Firstly, there are no clear signs indicating that members should go to the second floor while non-members stay on the first floor, so I wasted an hour in line. The funniest part is that I then waited another hour and a half on the first floor because all the cars were rented out and they were waiting for returns. I landed at 2 PM and didn't get the car until almost 5 PM.

Satisfactory

Overall good service

Staff upgraded me as a thanks for loyalty of using that desk.

There was an accident, and the resolution was too slow. It took half an hour for someone to answer the service call.

Long wait time for pickup, but drop-off was very quick and easy.

It was okay. However, they didn't inform me in advance that the car was different from what I rented. Also, the screen couldn't sync the navigation, which was a bit inconvenient.

great car

brilliant service

En el mostrador de Budget intentaron venderme varios seguros argumentando que yo no estaba cubierto, luego intentaron cobrarme casi 200$, luego de enseñarles los papeles de la reserva donde tenía que pagar 50 y poco me hicieron pagar $64 o no tenia el coche. Muy lamentable. Señora temendamente desagradable me atendió

Todo bien

I recommend QEEQ for overseas car rentals, as they provide numerous service reminders.

Good

Average, the vehicle's interior was too dirty

I was upgraded to a larger vehicle at no extra cost after I had been in the parking garage No quibble with the attendant on duty he just got on with it as the original vehicle was not available

Great platform will use again

We've rented cars multiple times in the US, and this was the first time we were asked for a cleaning fee several days after returning the car. We never eat in the car, filled up the tank before return, and cleared out plastic bags and empty water bottles, leaving only 5-6 unopened bottles. We don't drink beverages. The car was very tidy both inside and out. We only took one photo of the car's exterior, not the interior. When we returned the car, it was inspected on the spot, and they deducted toll fees from our deposit. We even asked if everything was fine, and they said yes, so we left and headed to the airport. A few days later, they sent photos showing signed windows and a messy interior, which was not our doing. The car could have been rented to others in those days. We can't understand why we should pay for cleaning. They insist we caused this and need to deduct $125 for cleaning. We don't know if this is Budge's doing or if it's a decision by the rental platform.