Pretty good. Arrived at midnight, not many people.

This Chicago location is run jointly with Avis. Firstly, there are no clear signs indicating that members should go to the second floor while non-members stay on the first floor, so I wasted an hour in line. The funniest part is that I then waited another hour and a half on the first floor because all the cars were rented out and they were waiting for returns. I landed at 2 PM and didn't get the car until almost 5 PM.

Budget and Alamo are the same company. The signs at O'Hare Airport are terrible. I walked a kilometer to find the shuttle to the rental area. The staff was nice, a group of cheerful African Americans. However, the forced upgrade was a bit annoying.

There is a bus available at the airport that takes you to the Budget store. It's easy to find since it is located with other rental places.

I was upgraded to a larger vehicle at no extra cost after I had been in the parking garage No quibble with the attendant on duty he just got on with it as the original vehicle was not available

Great platform will use again