CAR RENTAL REVIEWS ON EUROPCAR AT CHICAGO O`HARE AIRPORT, ORD

Unfriendly and extra charges

It was Fox rental cars. Car was ok, nothing spectacular and although it was supposed to be full it was barely on the full mark at pick up. The counter staff tried to sell me more insurance which I declined.

No complaints, I was happy with the process.

Over billed . Total lack of transparency

The main issue is poor communication between the Zuzuche platform and the rental company. Due to language barriers, the customer ended up buying insurance twice, which is unsatisfactory.

The store suggested additional costs like insurance upgrades and fuel charges, which I identified and declined, but I almost fell for it. The RAV4 I booked was unavailable, and they gave me a KIA SPORTAGE instead. They claimed it was the only car of the same type left, which was confusing... The attendant at pickup told me I only had the basic insurance and needed an upgrade. I said the car rental platform I used already included comprehensive insurance, so no upgrade was necessary. He said okay, there would be no extra insurance charges. Then, he printed a paper and asked me to sign, emphasizing with a pen that the charge was zero. But I noticed the total amount was $56. When I asked, he explained it was for fuel. I told him my agreement with the platform was full-to-full fuel policy. He insisted their option was cheaper than refueling myself. When I insisted I didn't want it, he quickly crumpled the paper and threw it away...

Overall my experience was really great! One thing I felt it would be better if there was a possibility to make changes to my reservation like bringing down the total days by a day which is fine otherwise it was fantastic

Service was prompt and staff were very friendly

Renting and returning the car was easy, especially the return process, just hand over the keys and you're done.

The African-American staff looked down on Chinese people. We had already bought insurance in China, but they tricked us into buying full coverage.

The store at Chicago airport is small and relatively far. The waiting time for the shuttle bus is long. Everything else is good.

When I picked up the car, I couldn't connect Google Maps to the car's screen, and the staff couldn't help. They said changing the car wouldn't help. When driving away, I noticed a strange noise and returned to get another Camry. The staff at the site said there couldn't be a problem. After talking to the counter staff, I got a car with only 6000 miles on it and everything worked fine. When I tried to extend the rental, they quoted an exorbitant price, so I switched to Sixt and rented again.