Excelente

Added insurance without noticing initially, trusted the chubby female clerk too much. Originally rented an Audi but got a lower grade car.

The wait time wasn't long, but most of the time was spent trying to upsell insurance or vehicle upgrades!

Aunque el tipo de vehículo es referencial, si es una SUV, no deben cambiarla por un automóvil.

Arrived at counter at 11.20pm and kept waiting until 12.30am as there weren't enough staff available for the number of collections (Avis & Budget). There was no option to check in using a kiosk machine. After complaining about the long wait I did receive an upgrade in car class.

Car condition sheet was incorrect - unfortunately I didn't notice this at the time of pickup. Still hoping they don't try and pin the damage on me...

Hard to find as not clear that Budget and Avis were the same thing. Could have been made clear by EasyRentCars.