Pretty bad overall

Big companies are more reliable. The staff speaks good English and provides warm service. They offer insurance but don't force it on you. Explanations are clear, and the deposit is refunded very quickly after returning the car.

There weren't many people in line, but it was strange that they required two credit cards as a guarantee at pickup.

The company is good

I chose to pick up the car at the airport, the store is right at the arrival hall.

Various upsells and extra charges. Price details were not disclosed in advance. They arbitrarily changed the vehicle type, which is outright deception. I've rented cars abroad many times and have never encountered such service. The staff has a terrible attitude. I recommend everyone to avoid renting from this company!!!