Outstanding service at desk - upgraded. Car was spot on and very clean and well maintained

Overall satisfied, but the efficiency here is relatively low; waited in line for almost an hour. The staff kept recommending roadside assistance.

Excellent service attitude and clear communication. Everything about insurance coverage was explained. Also, they upgraded us to an SUV with snow tires for free. Couldn't be better!

The staff were very welcoming. They didn't push insurance on us but did suggest a rescue service, which we thought was useful and purchased.

It took over an hour to pick up a new rental at the return point. The front desk was slow and inefficient in dealing with issues. Eventually, I got a Hyundai Venue, which was a downgrade. After spending more than an hour at the front desk, I didn't have the energy to argue further on the spot. After the rental period ended, I filed a complaint through the app. However, the rental company denied the downgrade. This is clearly a lie. In terms of vehicle positioning, length, space, and power, the Venue is a subcompact SUV. It cannot be compared to compact SUVs like the Jeep Compass, RAV4, or CRV. You can easily verify the Vehicle's category. The user experience clearly shows the difference. I rented a mid-sized sedan (Camry) from the same company using another app and was given an Elantra, again a downgrade. It seems that DOLLAR frequently downgrades vehicles. Some people might overlook a few days of downgrades, but I cannot. The description clearly stated a five-seater, with a trunk that can fit three 24-inch suitcases. I have used compact SUVs like the RAV4, and they meet this condition perfectly. However, the car I received couldn't even fit two 24-inch suitcases, and additional luggage had to be placed on the back seats. I didn't need to seat five people on this trip, but what if I had to? The car's performance was poor, with no acceleration beyond 100 km/h even with the pedal to the floor. It was infuriating to drive, and I decided to file a complaint immediately. Anyone who has driven a Venue would understand how bad it is. Be cautious with DOLLAR. I have already filed a complaint with their headquarters via email. I am very disappointed with this rental company. If you encounter any problems, filing a complaint through the rental app is basically useless. Choose wisely, choose wisely.

They didn't have the car I reserved and gave me a 7-seat Chrysler, which significantly increased my fuel costs.