Highly satisfied

I rented two cars, but only one was available because the card of the owner of one car couldn't be processed. It seemed their card machine was too old. Dollar requested a change of the primary owner, but the rental company said it wasn't possible, so we had to get a cash refund.

The car rental counter did not push additional paid services. There was a short wait to pick up the car (20 minutes). Following airport signs made returning the car straightforward and easy.

An Indian lady assisted us. She was very friendly and suggested some insurance options. Once I mentioned I had already bought insurance in my home country, she didn't push further. We got a fuel service package, but since we didn't use much fuel, they didn't charge us for it when we returned the car. Very considerate.

They gave me a much cheaper car than I booked... and claimed the car had snow tires to cover the price difference... However, every car actually has snow tires... No need to pay extra for them... And there's no snow tire charge on the invoice.