The staff were very welcoming. They didn't push insurance on us but did suggest a rescue service, which we thought was useful and purchased.

It took over an hour to pick up a new rental at the return point. The front desk was slow and inefficient in dealing with issues. Eventually, I got a Hyundai Venue, which was a downgrade. After spending more than an hour at the front desk, I didn't have the energy to argue further on the spot. After the rental period ended, I filed a complaint through the app. However, the rental company denied the downgrade. This is clearly a lie. In terms of vehicle positioning, length, space, and power, the Venue is a subcompact SUV. It cannot be compared to compact SUVs like the Jeep Compass, RAV4, or CRV. You can easily verify the Vehicle's category. The user experience clearly shows the difference. I rented a mid-sized sedan (Camry) from the same company using another app and was given an Elantra, again a downgrade. It seems that DOLLAR frequently downgrades vehicles. Some people might overlook a few days of downgrades, but I cannot. The description clearly stated a five-seater, with a trunk that can fit three 24-inch suitcases. I have used compact SUVs like the RAV4, and they meet this condition perfectly. However, the car I received couldn't even fit two 24-inch suitcases, and additional luggage had to be placed on the back seats. I didn't need to seat five people on this trip, but what if I had to? The car's performance was poor, with no acceleration beyond 100 km/h even with the pedal to the floor. It was infuriating to drive, and I decided to file a complaint immediately. Anyone who has driven a Venue would understand how bad it is. Be cautious with DOLLAR. I have already filed a complaint with their headquarters via email. I am very disappointed with this rental company. If you encounter any problems, filing a complaint through the rental app is basically useless. Choose wisely, choose wisely.

I had already bought full car insurance and personal insurance on the website, but they kept pushing us to buy additional coverage and wanted us to pay extra for a better car, which was quite uncomfortable.

Picking up the car required waiting in line for a while as there was only one staff member. The staff recommended additional insurance, but since it only covered a limited area, I didn't accept it and just paid for a full tank of fuel. I was told I got a free upgrade to a Dodge Challenger (the staff said Charger in English), otherwise, it would have cost an additional 15 dollars per day. I was excited about the upgrade! Because this car isn't available in my home country, I wasn't too familiar with it. It turned out to be a great car, perhaps even a luxury car! I drove it smoothly for 12 days, covering over 3000 kilometers across the US and Canada. Returning the car was also smooth, with the bearded attendant giving me the all-clear in less than a minute.

it took three cars to finally get what was expected...way too long for renting a top class of car