1. There was no inspection when picking up the car. There were two paint damages and large scratches on the display screen. I have sent photos to the customer service. 2. I had to pay over 400 CAD additionally at pickup. The receipt shows it as a charge rather than a deposit, and I am unsure what I was charged for. The staff's English was not clear, so I couldn't understand them. 3. I haven't received a refund for this charge yet, so I can't make a final judgment. 4. The actual car delivered was a Kia Cerato SUV, which isn't listed on the platform.

Excellent service attitude and clear communication. Everything about insurance coverage was explained. Also, they upgraded us to an SUV with snow tires for free. Couldn't be better!

The waiting time for picking up the car depends on the number of people in line. There's only one counter, so if there are many people, you just have to wait.

I had already bought full car insurance and personal insurance on the website, but they kept pushing us to buy additional coverage and wanted us to pay extra for a better car, which was quite uncomfortable.

it took three cars to finally get what was expected...way too long for renting a top class of car