Downtown Calgary

Overall quite satisfied, the car is very new

The staff were very welcoming. They didn't push insurance on us but did suggest a rescue service, which we thought was useful and purchased.

Service attitude was okay, but they will try to sell insurance.

Picking up the car required waiting in line for a while as there was only one staff member. The staff recommended additional insurance, but since it only covered a limited area, I didn't accept it and just paid for a full tank of fuel. I was told I got a free upgrade to a Dodge Challenger (the staff said Charger in English), otherwise, it would have cost an additional 15 dollars per day. I was excited about the upgrade! Because this car isn't available in my home country, I wasn't too familiar with it. It turned out to be a great car, perhaps even a luxury car! I drove it smoothly for 12 days, covering over 3000 kilometers across the US and Canada. Returning the car was also smooth, with the bearded attendant giving me the all-clear in less than a minute.

Like: The gentleman who served us was great. He apologised and explained why there would be a short delay in getting our car and then was able to upgrade our model at no cost to us, for the delay. We ended up with an excellent car that made our vacation even more wonderful. When we returned the car to the downtown location, we were once again greeted and served by very pleasant and helpful staff. All in all a very good experience.