Excellent service attitude and clear communication. Everything about insurance coverage was explained. Also, they upgraded us to an SUV with snow tires for free. Couldn't be better!

The car rental counter did not push additional paid services. There was a short wait to pick up the car (20 minutes). Following airport signs made returning the car straightforward and easy.

Waited in line for a bit, but the service was okay. Not much upselling.

An Indian lady assisted us. She was very friendly and suggested some insurance options. Once I mentioned I had already bought insurance in my home country, she didn't push further. We got a fuel service package, but since we didn't use much fuel, they didn't charge us for it when we returned the car. Very considerate.

The waiting time for picking up the car depends on the number of people in line. There's only one counter, so if there are many people, you just have to wait.