Calgary to Banff

1. There was no inspection when picking up the car. There were two paint damages and large scratches on the display screen. I have sent photos to the customer service. 2. I had to pay over 400 CAD additionally at pickup. The receipt shows it as a charge rather than a deposit, and I am unsure what I was charged for. The staff's English was not clear, so I couldn't understand them. 3. I haven't received a refund for this charge yet, so I can't make a final judgment. 4. The actual car delivered was a Kia Cerato SUV, which isn't listed on the platform.

The staff were very welcoming. They didn't push insurance on us but did suggest a rescue service, which we thought was useful and purchased.

An Indian lady assisted us. She was very friendly and suggested some insurance options. Once I mentioned I had already bought insurance in my home country, she didn't push further. We got a fuel service package, but since we didn't use much fuel, they didn't charge us for it when we returned the car. Very considerate.

The staff tried to sell us insurance, and when we refused, their attitude became very rude. We had purchased an additional driver at the time of booking, but they said this driver must be a spouse (which was not a restriction when we booked), so they charged us the fee for an additional driver (we have the receipt). I have rented cars in nearly 50 countries around the world; this is my first time renting from your company, and it was the worst experience. Of course, I will seek compensation from your company for the additional driver fee.

it took three cars to finally get what was expected...way too long for renting a top class of car