Rocky Mountain

1. There was no inspection when picking up the car. There were two paint damages and large scratches on the display screen. I have sent photos to the customer service. 2. I had to pay over 400 CAD additionally at pickup. The receipt shows it as a charge rather than a deposit, and I am unsure what I was charged for. The staff's English was not clear, so I couldn't understand them. 3. I haven't received a refund for this charge yet, so I can't make a final judgment. 4. The actual car delivered was a Kia Cerato SUV, which isn't listed on the platform.

Excellent service attitude and clear communication. Everything about insurance coverage was explained. Also, they upgraded us to an SUV with snow tires for free. Couldn't be better!

Waited in line for a bit, but the service was okay. Not much upselling.

An Indian lady assisted us. She was very friendly and suggested some insurance options. Once I mentioned I had already bought insurance in my home country, she didn't push further. We got a fuel service package, but since we didn't use much fuel, they didn't charge us for it when we returned the car. Very considerate.

I had already bought full car insurance and personal insurance on the website, but they kept pushing us to buy additional coverage and wanted us to pay extra for a better car, which was quite uncomfortable.