Thrifty Victoria - Airport Review: Pickup/Drop-off Pleasant, Cleanliness Pleasant, Customer Service Poor,......

T.Ebblewhite

Canada

Reviewed: Wed, Nov 24, 2021

About Thrifty: 5.0 /10

I asked the counter representative about filling up on return. She said the gas station was close to the airport. It wasn't, and I didn't have time to find it after arriving back at Victoria airport. When discussing this with the present counter representatives they were extremely rude and unhlpful. I will not use Thrifty again.

About QEEQ: 10.0 /10

Thrifty

Victoria Airport(YYJ)

Victoria

Canada

Economy | Kia Rio or similar

6 day rental

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Reviewed: Thu, Jul 18, 2024

“Happy customer”

About Thrifty: 10.0 /10

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Reviewed: Mon, Sep 24, 2018

“Vancouver-Jasper-Banff-Calgary”

About Thrifty: 10.0 /10

This company is a subsidiary of Hertz. Both pickup and return were very convenient. For returning at Calgary airport, make sure to follow the signs instead of relying on the GPS. Based on previous comments from friends, this advice is very useful, so I am emphasizing it again! Overall, the car is new, the tires are new, and the condition is great. Highly recommended!

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Pierre Elliott Trudeau International Airport(YUL)

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Reviewed: Wed, Jul 11, 2018

“Montreal-Quebec City-Montreal-Toronto”

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Vancouver Airport(YVR)

Vancouver

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Reviewed: Mon, Aug 22, 2016

“Banff and Jasper National Parks Are Beautiful”

About Thrifty: 4.0 /10

The staff added various insurances for 500 CAD without asking me, and also charged 128 CAD for a full tank of gas, totaling over 620 CAD. Due to the rush and language barrier during pickup, I didn't notice this problem until I returned to the hotel. I immediately went back to the airport counter to negotiate and managed to cancel the additional insurance. The fuel cost was also adjusted to 100 CAD. I’ve experienced the hidden rules of the rental company.