“An insulting money hustle at Europcar Toulouse Blagnac”
About Europcar:8.3/10
I’ve rented from Europcar many times over the past few years, and I've never experienced the hustle that I was confronted with in Toulouse Blagnac. I arrived an hour before my scheduled pickup time, and without calling over to the parking garage, the rep told me that my car was not ready, but that she could provide me with different car for a €50 additional fee. I chose to wait an hour. When I asked her if there was a chance that my car would be ready before the scheduled time, she guaranteed me that it would not, but she also guaranteed me that it would be ready at exactly the scheduled time. Clearly, this was a deception – pay €50 more and leave now, or we’ll make you wait an hour. Then when I did rent the vehicle, another rep tried twice to convince me to upgrade my insurance, even after I showed him that I had already upgraded insurance through Easy Car, and he tried twice to convince me to sign off on the agreement that would allow me to return the car without a full tank, even after he admitted that it would cost considerably more than if I filled the tank, which I said was not a problem for me. I've never had an experience like this in other Europcar agencies that I dealt with over the years: Paris, Montpellier, and Millau. Unless Europcar is willing to address these issues, I will never again rent a car from them at the Toulouse airport.
Feels like they’re more interested in finding a problem with the car after you’ve rented it than making sure you’re OK during your rental, but it did a job.
Like: Our flight was delayed, but the staff was waiting for us up to 01:00 AM, that was very kind! Otherwise I can imagine how we can get to our final destination. Dislike: We get different car (3 doors).
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Customer Service
Quite Good !
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View more >Dislike: We get different car (3 doors).