CAR RENTAL REVIEWS ON EUROPCAR AT TOULOUSE AIRPORT, TLS

Très bon service, rapide et aimable. Cependant pour la deuxième fois avec Europcar, le véhicule a manqué de ADblue dès la deuxième journée de possession. Une belle façon de faire un peu d’argent sur notre dos …

Parfait!!

Everything, used Alamo last time and will be returning to them unbearable ripoff

Helpful staff and provided a cheap upgrade for a more suitable car.

Easy and simple to use - highly recommended.

Can was great, except as all electric cars - the range decreases faster than initially stated while driving which is a bit stressful, especially on the motorway.

Price drop worked great!

Europe car is one of the best car rental companies

Although the car had bumps all over it the staff was great.

The car was good, BUT it took over an hour to pick it up which is unacceptable.

Feels like they’re more interested in finding a problem with the car after you’ve rented it than making sure you’re OK during your rental, but it did a job.

Good as always. Preferred agent to use online.

The two ladies at the europcar in Toulouse airport were friendly, professional, patient and helpful. More than happy to help even gave us a weather update and fully informed us of Covid restrictions. Lovely to be looked after by two charming young ladies.

They informed me they were looking for price changes even though not available.

I’ve rented from Europcar many times over the past few years, and I've never experienced the hustle that I was confronted with in Toulouse Blagnac. I arrived an hour before my scheduled pickup time, and without calling over to the parking garage, the rep told me that my car was not ready, but that she could provide me with different car for a €50 additional fee. I chose to wait an hour. When I asked her if there was a chance that my car would be ready before the scheduled time, she guaranteed me that it would not, but she also guaranteed me that it would be ready at exactly the scheduled time. Clearly, this was a deception – pay €50 more and leave now, or we’ll make you wait an hour. Then when I did rent the vehicle, another rep tried twice to convince me to upgrade my insurance, even after I showed him that I had already upgraded insurance through Easy Car, and he tried twice to convince me to sign off on the agreement that would allow me to return the car without a full tank, even after he admitted that it would cost considerably more than if I filled the tank, which I said was not a problem for me. I've never had an experience like this in other Europcar agencies that I dealt with over the years: Paris, Montpellier, and Millau. Unless Europcar is willing to address these issues, I will never again rent a car from them at the Toulouse airport.

Few customer service representatives speak English

Like: Our flight was delayed, but the staff was waiting for us up to 01:00 AM, that was very kind! Otherwise I can imagine how we can get to our final destination.
Dislike: We get different car (3 doors).

I was served by a very nice man, Yann. It was his first day in the job but he was excellent. Very friendly yet very professional. I resent being billed for some petrol when I had filled the car & the 'drop-off' man said everything was OK.

I did not appreciate the "Hard Sell" for additional insurance when I did not really need !!!