The Wish we rented was unavailable, so we got upgraded to a Mitsubishi Delica. While inspecting the vehicle, we noticed it was leaking oil, so we had to switch cars, which took a bit of time. However, the customer service was very good.
The service was good, but there was no indication that the compensation for the business insurance has an upper limit. Even though they have a partnership with QEEQ, they do not take responsibility for QEEQ’s terms, leaving everything to the customer to handle. This aspect was somewhat dissatisfying, but everything else was fine.
Like: Everything was smooth and good. I like the efficient and friendly service. Dislike: The GPS instructions are in Japanese; good if there is a version in English.
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Customer Service
Overall is good. Very responsive
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View more >Dislike: The GPS instructions are in Japanese; good if there is a version in English.