Car rental price exceeded amount on reservation amount in several areas. Will take up w ccard company but prefer to get it reserved w you. Pls contact me.
The counter staff when we picked up the car was very friendly, but a bit slow. When we got our car I said it smelled funny, they said it was a car spray. The smell turned to a smokey smell after the spray wore off. Thankfully we didn't drive long distances, but the small was bad. During pick up it was not mentioned that return shuttles only occur every half hour, whereas pick up was anytime upon request. This would have been good to know.`
“Booking easy from Easyrentcart, ValueCar Rental just so-so...”
About Value Car Rental:8.7/10
The staff at the counter was helpful, but tried her very hard to sell us the insurance and EZPass. We have comprehensive coverage from our insurance so we didn't need one from this company. However, she lied as to tell as that there are many tolls to pass (even just going to Disney), and if we miss a toll the ticket is very expensive. Of course, this made us think twice and purchased $8.99 per day for the EZ Pass (for 9 days that we were there). Lo and behold, the only toll we passed is coming from the airport and going back to the airport. So for 7 days we were paying for an unused EZPass.
The van (Dodge Caravan) is very spacious and clean. It is fast and quiet. No issues there.
The car had 13,000 miles on it and it ran rough. The salesman tried to sell us toll transponder for $8.00 a day we went through 2 tolls total. What a waste that would of been.
Like: I was skeptical at first to book with Value cars after reading their reviews. But to my surprise, the pickup was done from the airport in about 10 minutes after I called them and the Office staff were friendly. All the documentation formalities were completed in about 15 minutes. The car was clean inside and out. Returning the car was done in less than 10 minutes. It was a good experience this time. May be I was just lucky !! :-) I will surely go with them again. Dislike: There was only one person at the reception who takes care of customers. If there are multiple customers waiting, it might take some time to get the documentation done.
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Customer Service
Excellent service
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View more >Dislike: There was only one person at the reception who takes care of customers. If there are multiple customers waiting, it might take some time to get the documentation done.