a bit of a faff

The main issues were with the store. Firstly, the store's location was difficult to find, and their phone was unreachable when we tried to pick up the car. Secondly, the directions mentioned a parking lot, Jetport Airport Parking, which didn't exist. Finally, we had to ask the airport store staff to help contact them, which wasted at least an hour! Additionally, after picking up the car, we noticed damage to the grill, which the staff didn't inform us about (it could have been intentional). Thankfully, I took photos during the inspection, and when returning the car, the store didn't say anything about it.

They said we could just hand over the keys when returning the car. However, after returning home, we received a charge without any explanation.

Car needed sat nav.

I don't know what the price drop protector is but unlimited k's is excellent.

We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.

Everything went smoothly. Good deal on the rental, thanks!

Pick up was smooth... but only one staff there at the counter when drop off serving many customers... well, it was a Sunday morning, but still, there should be 2 more staffs working... The wait was too long and i had to attend an event so the staff told me to just leave the car key and go...