The service was very poor, the staff had a bad temper and lacked a service mindset. The car wouldn't start the second day, and when we contacted the rental company, they initially said they'd call back in five minutes. Later, they said someone was on the way, but 40 minutes later, they just gave us a phone number. We had plans that day, so we anxiously questioned why they didn't come earlier. The staff member hung up on us twice, ignoring our situation! In the end, we managed to reach out politely and were given a contact for the car manufacturer's diagnostic service, who promptly identified the problem. However, our plans were delayed by five hours, and we only managed to visit one place! We were supposed to catch a flight to Belfast! When returning the car, the store's roll-up door was shut. We knocked and got no response, so we called customer service. Shortly after, the door opened, and the staff member yelled at us, implying we shouldn't have called the company and that we were causing trouble on purpose because there was a doorbell. I had to apologize and explain that I didn't see the doorbell and even offered to call the company to clarify the situation, which eventually calmed him down. Overall, I've never encountered such rude staff! Terrible experience!
Terrible service. My flight was delayed by an hour and they canceled my fully paid reservation without a reason, and refused to give a refund afterward. It seems like blatant robbery of the rental fee!
Maria the lovely staff member at Easirent made my process absolutely faultless was extremely helpful and even gave me some ideas of places to visit. She actually made the experience so pleasant I will certainly use Easirent in the future.
About QEEQ:10.0/10
Good website could give more in regards to photos of the vehicles but many other car rental company's are the same across the board
The senior person on desk was a compete Ahole. Listened to him screwing a couple over -- when he tried the same with me I quickly straightened him out.
“Would choose a more recognised rental company next time with pickup location on airport site”
About Easirent:4.7/10
I was expecting a Ford Focus or equivalent but got a fiesta
The ‘shuttle bus’ was a car, that didn’t have a car seat in it even though our rental was booked with a car seat- not ideal to travel to the pick up with a baby on my lap
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I didnt get a car. Please help me to get my money back.
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