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3 hour waiting time at AUS

United States

Reviewed: Wed, Apr 20, 2022

About Budget: 7.0 /10

There is not much to say, but the good things first. The car we ended up with was clean and perfect for what we needed. The interactions with the service staff was very helpful and friendly. However, we had to wait more than 3 hours in line to even get keys, just to find no car waiting in the lot for us. The same happened to two other customers we were talking to. A customer representative resolved this issue quickly and gave us a different car, which unfortunately had low tire pressure (20 psi) and wasn't usable. The third car finally worked for us. Overall, we spent about 4 hours at the rental car place.

About QEEQ: 10.0 /10

Everything worked smooth.

Small SUV | Mazda CX-5 or similar

6-day rental

Relevant Reviews on Budget Austin, Tx Apo

Lester

United States

7-day rental

Medium SUV | Ford Edge or similar

Reviewed: Tue, Nov 5, 2024

“Happy to rent from this company again. Will always need a car when traveling to the US.”

About Budget: 7.0 /10

Vehicle wasn’t in the best condition. However, the price made up for it.

About QEEQ: 9.0 /10

Webb Thackeray

United States

1 days rental

Reviewed: Thu, Aug 19, 2021

About Budget: 10.0 /10

Satisfied, no lines, good service attitude

About QEEQ: 10.0 /10

Isabel Grace

United States

1 days rental

Reviewed: Fri, Jun 30, 2023

About Budget: 10.0 /10

Since I picked up the car at 7 PM, there was no waiting time for either registration or collection.

Pearl Sailsbury

United States

1 days rental

Reviewed: Sat, Jun 3, 2017

About Budget: 4.0 /10

The reception staff were average. The initial quote they gave me was higher than my booking price. After I showed the rental booking receipt, they agreed to adjust it. However, their accident handling was extremely inefficient. The call center staff could not effectively address the issues. On the 18th, shortly after I picked up the car, it broke down on the road. I was wearing formal attire, standing under the blazing sun, made five calls, and waited nearly four hours for the tow truck. The replacement car didn't arrive immediately, so I had to go back to the airport to get a new car, spending a total of five hours hungry, missing my son's graduation dinner, and paying a lot for international calls. It was a complete nightmare. The replacement car was a recently returned one, uncleaned, but luckily it was reliable enough to last the trip.