CAR RENTAL REVIEWS ON BUDGET AT AUSTIN AIRPORT, AUS

Didn't receive any payment receipt!!!!

There is not much to say, but the good things first. The car we ended up with was clean and perfect for what we needed. The interactions with the service staff was very helpful and friendly. However, we had to wait more than 3 hours in line to even get keys, just to find no car waiting in the lot for us. The same happened to two other customers we were talking to. A customer representative resolved this issue quickly and gave us a different car, which unfortunately had low tire pressure (20 psi) and wasn't usable. The third car finally worked for us. Overall, we spent about 4 hours at the rental car place.

Everything worked smooth.

Vehicle wasn’t in the best condition. However, the price made up for it.

Very satisfied

Satisfied, no lines, good service attitude

It took nearly an hour and half to pick up a prepaid car. Then there was no convertible I know some flights had been diverted from Dallas - but my car was pre booked and paid for so should have been waiting for me

Good

Helpful staff in Austin. In San Antonio no receipt was emailed to me and also I was not told I was being charged for 2 extra hours. There was some time confusion. Other than that, good.

Very good as always. The only thing is I booked the car at 0700 and returned after 0900 and was charged extra hours but think it was a confusion.

The reception staff were average. The initial quote they gave me was higher than my booking price. After I showed the rental booking receipt, they agreed to adjust it. However, their accident handling was extremely inefficient. The call center staff could not effectively address the issues. On the 18th, shortly after I picked up the car, it broke down on the road. I was wearing formal attire, standing under the blazing sun, made five calls, and waited nearly four hours for the tow truck. The replacement car didn't arrive immediately, so I had to go back to the airport to get a new car, spending a total of five hours hungry, missing my son's graduation dinner, and paying a lot for international calls. It was a complete nightmare. The replacement car was a recently returned one, uncleaned, but luckily it was reliable enough to last the trip.

Pretty good, but I hope the app can include options for road tolls.

Great service and very friendly staff.

Would use the service again. It works very well.

Agent was very helpful and offered us an upgrade at very good price.

great service

I was expecting a newer car for that price.

All fine

Since I picked up the car at 7 PM, there was no waiting time for either registration or collection.