Helpful staff in Austin. In San Antonio no receipt was emailed to me and also I was not told I was being charged for 2 extra hours. There was some time confusion. Other than that, good.
About QEEQ:9.0/10
Very good as always. The only thing is I booked the car at 0700 and returned after 0900 and was charged extra hours but think it was a confusion.
There is not much to say, but the good things first. The car we ended up with was clean and perfect for what we needed. The interactions with the service staff was very helpful and friendly.
However, we had to wait more than 3 hours in line to even get keys, just to find no car waiting in the lot for us. The same happened to two other customers we were talking to. A customer representative resolved this issue quickly and gave us a different car, which unfortunately had low tire pressure (20 psi) and wasn't usable. The third car finally worked for us.
Overall, we spent about 4 hours at the rental car place.
About QEEQ:10.0/10
Everything worked smooth.
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