Long waiting time

Very good, they meet customer needs, and the cars are great.

No waiting, great service

The service attitude and queue time were acceptable, but after completing the paperwork, the car wasn't ready because they were washing it. I booked a Grand Cherokee, but got a Subaru instead, which is a much lower class, not good.

There was an issue during the rental process. The website stated that a translated document could be used, but the store required the use of Alamo's translation software. I had to go across the street to print it, costing me more than 3 dollars and wasting over an hour. Other than that, everything went smoothly. The car was a Buick Enclave, but the air conditioning was somewhat lacking.