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Terrible customer service but new car

United States

Reviewed: Mon, May 6, 2019

About Alamo: 6.7 /10

Terrible customer service, we waited in chaos for more than an hour to pick up our car in downtown San Francisco. The staff appeared to be trying but there was no system in place meaning their efforts didnt really help. On dropping off our car we spent an hour ensuring that we didnt have to pay for a GPS system that we were never given. The car was cheap to rent, a new model (but dirty inside) but the inconvenience of pick up and drop off would ensure that I will never use Alamo again

Alamo

San Francisco

United States

Medium SUV | Toyota RAV4 or similar

1 days rental

Relevant Reviews on Alamo San Francisco Union Square

Cornelius Gill

United States

1 days rental

Alamo

San Francisco

United States

Reviewed: Wed, Aug 21, 2019

About Alamo: 10.0 /10

The Union Square location was somewhat busy. We operated the machine, but after resolving everything, we still waited half an hour to get our car. Overall, it's acceptable.

About QEEQ: 10.0 /10

Marguerite Robin

United States

1 days rental

Alamo

San Francisco

United States

Reviewed: Mon, Nov 25, 2019

About Alamo: 10.0 /10

Self-service car pickup, the vehicle is very new, convenient return process, no additional options required.

About QEEQ: 10.0 /10

Aaron Ricardo

United States

1 days rental

Alamo

San Francisco

United States

Reviewed: Thu, Sep 13, 2018

About Alamo: 8.0 /10

The counter service attitude was not good. We had booked a Jeep Grand Cherokee, but they firmly said there was none available, and we had no choice but to take a Hyundai. However, when we got to the parking lot, we saw a Jeep Grand Cherokee. After communicating with the staff, they quickly replaced it for us!