The counter service attitude was not good. We had booked a Jeep Grand Cherokee, but they firmly said there was none available, and we had no choice but to take a Hyundai. However, when we got to the parking lot, we saw a Jeep Grand Cherokee. After communicating with the staff, they quickly replaced it for us!
Union Square was really crowded, and it took nearly an hour to get the car. I had already told the first staff member that I needed a baby seat, but when I picked up the car, there wasn't one, and they had added road assistance insurance, which I mistakenly thought was for the baby seat. The second staff member was also odd; they forgot to give me a parking voucher, so I had to stop at the exit and go back to get it.
Terrible customer service, we waited in chaos for more than an hour to pick up our car in downtown San Francisco. The staff appeared to be trying but there was no system in place meaning their efforts didnt really help.
On dropping off our car we spent an hour ensuring that we didnt have to pay for a GPS system that we were never given.
The car was cheap to rent, a new model (but dirty inside) but the inconvenience of pick up and drop off would ensure that I will never use Alamo again
Like: You get what you ordered, no extra hidden insurance add-ons. Great value for money and convenient locations.
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