The car was clean and staff were friendly and efficient. The biggest downside was the offsite location of the car pickup from the airport. I had to wait over 30 minutes for the shuttle to arrive after letting the rental agency know I was at the terminal. Overall it took almost 1.5hours from landing to car pickup. However that is probably reflected in the competitive pricing. I will use them again if I am travelling alone, but if travelling with a family and children then will opt for an airport pickup location.

The car was dirty and not cleaned. It was a long wait and they were interested in selling the insurance. A pathetic argument was brought that my insurance is for Calgary only, so you had to buy the insurance from Zoom.

Overall it was it was good, I had no problems

Tho was also good

First i rented a Toyota Camry and i got a Hyundai sonata, and that was not that bad, when i was receiving the car there was a minor scratch in the right bottom corner that i told the Zoom about and they stated this is a minor thing but when i returned the car they stated that his is a new scratch and they made me pay $500 for it, this is unfair for 2 reasons 1 - i did not scratch the car 2 - i had a full insurance on the car. why did i pay almost the same amount of the car rental on the insurance if it does not cover me as for Zoom they need to reconsider their customer service policies and they have to be fair with customers

I loved the application except one point that it was not clear that the car rental place was away from the airport.

Trop loin de l'aéroport - Trop long pour l'attente de la navette - Trop long pour récupérer le véhicule