The worst experience in my life

It took over an hour to process.

The efficiency was terrifyingly slow. If you didn't accept the various terms, you were told to leave. The attitude was also very 'friendly'.

I am giving this store a negative review, negative review, negative review!!!!!! We rented this car for two days from this company. We've never hit or scratched the car. They have about three employees and are located on the 3rd floor of the airport. When we booked the car, it was clearly stated that we would return it at 7 am to catch an 8 am flight. On the day of return, we arrived on time, but they were not open. We called several times but got no answer. Eventually, when we got in touch, they said they weren't working yet and told us to park the car, leave the keys and contract in their mailbox. We didn't even see anyone from the company. After we got back home, in September, we received a charge saying the glass and doors were scratched, costing 3400 RMB. When we returned the car, a foreign woman with a child came up to us and said, "I shouldn't interfere, but I previously rented from this company and they charged us for no reason, so be careful, check the car thoroughly and take pictures." We heeded her warning, checked the car carefully, and took photos. God knows this small company actually charged us for nothing. They didn't even send an email or call, just directly charged us. When we asked for the reason several times, they finally sent an email with some documents that were too blurry to read. They arrogantly said since we had insurance, we should contact the insurance company with those documents. The problem was the documents were so unclear that we couldn't make out anything. We asked them to send clearer pictures several times but got no response. Still no reply as of now...

No one in offfice !!! Had to wait over one hour

Provided a car of a higher class (I ordered a class with manual transmission and gave Toyota avensis with automatic). The car is super clean and in good condition.