Excellent service with a. Car upgrade

The location in the city center is very good, but they close a bit early, making it inconvenient to return the car at night.

They didn't provide the reserved model, and none of their locations had a replacement vehicle available. They also didn't allow early cancellation. The offered Tesla wasn't suitable for long-distance travel. After picking up the car, we found that even when parked overnight, the battery still drained, causing us to make multiple long charging stops during the trip. This added extra time and fatigue, resulting in a very poor rental experience.

The signage for returning cars at O'Hare Airport is not clear enough.

i love this hertz location - the staff is always super friendly and efficient. whenever i see this location as an option to book, as long as the price is relatively similar to other locations, i always book here.