They didn't provide the reserved model, and none of their locations had a replacement vehicle available. They also didn't allow early cancellation. The offered Tesla wasn't suitable for long-distance travel. After picking up the car, we found that even when parked overnight, the battery still drained, causing us to make multiple long charging stops during the trip. This added extra time and fatigue, resulting in a very poor rental experience.

The signage for returning cars at O'Hare Airport is not clear enough.

Everything was ver efficient. Staff knew about booking and the whole process took about 20mins as they did not have the car I ordered and was given an upgrade.

i love this hertz location - the staff is always super friendly and efficient. whenever i see this location as an option to book, as long as the price is relatively similar to other locations, i always book here.