Wait time was nearly 2 hours to pick up the car but lady a counter was very helpful when we finally got there. Car that we booked was not available but we were upgraded.
The queue for picking up the car was very long. Initially, they gave me a pickup truck, but then I went to the counter to exchange it for a Ford Fusion. When I went to get the car, I found out that someone had already loaded their luggage in it, meaning it was reserved for someone else. I had no choice but to go back to the counter and, in the end, I paid extra for a Lincoln. The whole pickup process took more than two hours. The worst part was that the Lincoln had low tire pressure after just one day, so I had to go back to the shop to exchange it for a Ford.
The car was in generally good condition and clean but had some minor faults (tyre pressure and poor steering). Drop off in LA airport was difficult as we could no locate the Avis centre and ended up at Budget.
About QEEQ:10.0/10
Best deal available by a significant margin
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Customer Service
Very good once the car was collected.
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