Ideal

The staff was deliberately making things difficult for Chinese customers. We were delayed for more than an hour late at night, very frustrating!

I was given almost brand new mercedes Benz, only 1200 miles Very happy with the vehicle, and budget staff

Booking platform was excellent, still can't believe the deal you got me, my relatives from UK could not fathom my deal. Around 20 pounds a day for brand new mercedes, unheard of!

Car conditions were good. However, service of the counter staff was beyond satisfactory. There was only one staff at the counter. He was working on another customer ahead of us but was too slow. My family was were forced to wait more than 30 minutes outside in rain. After 30 minute waiting I was told to show UK driver’s license and passport, which was ok. However, I was also told to provide the National Insurance number of the UK, which I had never been told to provide in advance as necessary documents. For foreign residents in the UK like me as expats, had never been aware of such number. I was struggling to get the number on line from the government website but couldn’t get it after all. It took another 30 minutes and he finally managed somehow without the number. I was so anxious about not to be able to rent car without the number whereas he was trying to manage situation. I often rent car in other EU countries but never had such bad treatment and long waiting before. It really annoyed me at the beginning of our holiday.

Helpful staff, and nice upgrade as car booked wasn’t available

On pick up the fuel gauge was not at the top. I filled the car the day before drop off and noticed when full the gauge does not go to the top. On the day of return I topped the cars fuel to full at a garage that was 10 miles away from the drop off( I have the receipt with date and time and garage). The gauge did not go to the top after filling again. Budget charged my card £16 when I returned home. I will be making a complaint to budget on Tuesday and will probably not use budget again.