ThaiRentACar does not recognized the fact that we have included full insurance in our booking and insist to collect an amount as deposit to cover damage claims if any. This can be inconvenient.
The car was not as advertised. The online pictures showed a hatchback YARIS, but the car I received was a sedan version of the YARIS. The car was old with many scratches and damages. I didn't purchase the full package insurance. When returning the car, they noticed some white dust on the front tire, but the metal parts were intact. They tried to blame me for damages, and only after I made a fuss did they say it was fine.
The service attitude was very good and I was very satisfied. As the first passenger from the same flight to reach the counter, I didn't need to wait in line.
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