Poor quality of rental vehicle using third party to book.
United Kingdom
Reviewed: Wed, Sep 21, 2022
About Budget:5.0/10
Completed faster check in but only one queue so didn't save any time. The hire car was damaged and not very clean but were told to hand it back fully valeted. Felt as it was booked through third party, they were not as interested as with any previous bookings.
About QEEQ:8.0/10
Very easy to use to book hire car.
Poor quality of rental vehicle.
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service. If you have any queries, please don't hesitate to contact with us while you are at the counter. Thank you for your understanding and help.
Got a free udgrade which was very much appreciated. The car was great and the pick up process at the counter incredibly quick. Not sure if this was because I had signed up for the Budget Quick Pass but it really worked. Faultless service and car.
About QEEQ:10.0/10
Never used before but impressed so far. Like the idea the website continues to look for a better price after booking, although yet to see this work in practice.
Hired car for Northern Ireland whose road signs are mph.
Was given south plates and a Speedo only in kmh
Unusable.
Counter staff told me to email a complaint. Useless
About QEEQ:10.0/10
Horrible ad infested app
Confusing interface
Demands t&c acceptance every login and try’s to sneak in direct marketing
No obvious customer service interface
Car was great, although the steering of the vehicle was a slight concern. I found that it kept trying to recentre after steering in a particular direction. There wasn't any one available at vehicle dropoff to advise.
The rented car had an engine problem (EPC) and the service replaced it.
About QEEQ:10.0/10
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Poor quality of rental vehicle using third party to book.
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