ドライブシャフトのゴロゴロ異音で代替車を受け取るのに半日かかりました。

Overall alright, but they kept trying to upsell.

The car's battery failed to start twice, causing delays in my trip! When I called customer service, they were rude and refused to call me back, insisting I provide a local U.S. number. This requirement is ridiculous!

The listing on the rental platform indicated it was a full-size SUV, but it wasn't actually. Previously, I had booked a Suburban with another rental company, which was also listed as a full-size SUV, so I thought they would be the same category, but it turned out to be much smaller. It's more suitable for four people plus luggage. The rental company kept pushing insurance even though I had already purchased full coverage. The service was slow, so I'll choose a bigger company next time.

Very efficient, no insurance upselling.

Great rental car experience. The car was very comfortable for our 9 hour drive. The location of Budget was convenient we didn’t have to wait long. The lady at the counter was very efficient and helpful. We picked up the car a few hours earlier without a problem as she stated on the phone. Very pleasant experience. Would definitely recommend.

Easy online process, great rate would use it again in the future.