Great staff, great car … way to expensive

The staff didn't give us the GPS we ordered. I thought it was built into the car. We were away from airport by the time we figured out we didn't have the hand held device. Good thing our phone had navigation. I called and asked for a credit. When I returned the car, I made sure I got my credit.

I don't know about price drop protector.

The car was a great fit for our needs.

When my husband picked up the car we had already paid the car in full online. We did not need collision and theft because we were covered under our matercard. we even brought a letter to prove this. When he picked up the car they said we needed to put 5,000$ euros on our mastercard in case of an accident. we only had a limit of 8,000 canadian on the cars so 5,000$ euros was exceeding the limit. Finally we had to take their insurance which came to about 1,000$ Canadian. Plus we had to pay for airport tax of 25 euro which was not indicated on line when I booked the car. So 1,000$ more for the car kind of ruined our holiday. We had a fender bender during our trip so good thing we had insurance but the mastercard would also have covered it without having spent the extra 1000$ canadian. .

Did not have my records when I got to counter! Lousy directions to return the car.

Everything was OK!

They lied about the excess cover that I had taken out privately. They are complete con artists working on commission and will say anything to get you to pay more. The rental is not on airport as listed it is a bus trip away which took 20 minutes to arrive. Would never use europcar again