Both pick-up and drop-off required going to two different locations, difficult to find and long wait

I initially thought renting a car in Italy would be complicated. But Hertz made it very simple. When asked if I needed additional insurance, I declined and they didn’t push it further. Driving in Italian cities can be challenging as people drive fast and don’t follow rules. However, I enjoyed driving on Italian highways; everyone drives fast but follows the rules, similar to Northern Europe.

The counter staff were quite friendly, their English level was good, and they even personally assisted with the car pickup.

I had a 4 PM reservation to pick up the car. I arrived at the counter at 3:30 PM, but they made me wait in line with non-reserved customers. I didn't get the car until 6:30 PM.

No cars available and charged me for insurance. I won't rent from them again even if it's cheap.

Extra charges from card after booking is end.