Pickup is very convenient. The staff helped us operate the self-service terminal, so no need to wait in line at the counter, which was great! Returning the car was even simpler; you drive to the return location, the staff verifies your name, and you can just get off and grab your luggage. The car condition was quite good too. I drove a mid-sized JEEP with just 13,000 miles.
The car was definitely smaller and less performing than indicated in the reservation.
I reserved a "Jeep Renegade or similar" model and instead was given a Nissan Kicks with no option to choose other models and. I was simply told that this is what Alamo means by "similar."
I needed a 4WD vehicle for my trip and instead had to give up a leg of my vacation because the vehicle was not adequate.
I was very disappointed.
All worked well and appreciated the facility to keep checking price changes that saved us almost £200
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