We waited 1.5 hours to collect our car in Lisbon. The Europcar pick-up office was extremely busy and there was not enough staff. We arrived well ahead of our scheduled pick-up time and it still took an unacceptable amount of time to finally receive the car. Having said this, the staff were trying their best in the circumstances and were friendly and helpful as much as possible.
I rented a Volkswagen ID.3 but was given an Opel small SUV instead. Returning the electric car with just 5% battery left is very convenient. Luckily, the staff at the counter suggested I pay 20 euros for full insurance. The roads in Portugal make it easy to scratch the car, so I'm glad I opted for the damage waiver.
“Great service and car condition. Just hate this random "same class car" thing.”
About Europcar:10.0/10
I booked something like Seat Ibiza and got Citroen C3 Aircross. Huge difference. Instead of small and easy to handle car I got bulky behemoth.
About QEEQ:10.0/10
Would be great to have photos of real cars they have. It's always amaze me how far different could be picture car from real one.
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